Privacy Policy

Last updated: November 12, 2025

The following Privacy Policy governs the online information collection practices of Multiplai Tech ("Company," "we" or "us"). It outlines the types of information that we gather about you while you are using https://multiplaiacademy.com (the "Site"), and the ways in which we use this information. We, at Multiplai Tech, understand the importance of your privacy and are dedicated to securing your personal data. We process your data in accordance with the applicable laws and regulations following industry best practices.

Purpose and Scope
The Privacy Policy applies primarily to information that we collect online; however, it may apply to some of the data that you provide to us offline and/or through other means as well (for example, via telephone or through the mail).

The Privacy Policy describes the manner in which our Company collects information from all end users of our services, including those who access some of our services but do not have accounts ("Visitors"), those who register for webinars ("Registrants"), and those who purchase products ("Customers").

How We Collect Data About You
We may collect different data from or about you depending on how you use the Site.

Data You Provide to Us

Webinar Registration: When you register for a webinar, we collect your name, email address, and any questions you submit for the webinar Q&A.

Online Purchasing: If you order products directly from our Company, we collect name, email address, billing information (processed through Stripe), and shipping address (for physical book delivery).

Communications and Support: If you contact us for support, we collect your name, email address, phone number (if provided), and the content of your communications.

Circle Community: If you access our Circle community, we may collect profile information and participation data.

Third-Party Sites: If you have accessed our Site via a social media platform, we may collect information related to your social media account, including your name, email address, and profile picture.

SMS and WhatsApp Communications

When you purchase products from us (including the AI Consultant Launchpad, Untangling AI book, or related offerings), you consent to receive SMS and WhatsApp messages from us or our authorized representatives regarding:
- Order confirmations and delivery updates
- Product access information and support
- Exclusive bonuses, updates, and promotional materials related to your purchase
- Educational content and resources to help you maximize the value of your purchase
- Invitations to workshops, webinars, and consultation opportunities
- Special offers on related products and services

Message frequency varies based on your interaction with our products and services. You may receive up to 10 - messages per month. You can opt out of receiving SMS/WhatsApp messages at any time by replying STOP to any message. Standard message and data rates may apply based on your mobile carrier's plan.

Your phone number will be stored securely and used solely for the purposes outlined above. We will never sell or share your phone number with third parties for their marketing purposes. By providing your phone number at checkout, you consent to receive communications via SMS and WhatsApp as described.

If you are located outside the Philippines, you acknowledge that messages may be sent from international numbers and standard international messaging rates may apply based on your carrier.

Data We Collect Through Automated Means
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System Data: Technical data about your computer or device, like IP address, device type, operating system type and version, browser, referring website, pages viewed, time spent on pages, and click data. This data helps us improve the delivery of our web pages and measure traffic on the Site.

Cookies and Tracking Technologies: We use cookies, web beacons and tracking technologies including:
- Session cookies and persistent cookies
- Analytics cookies
- Advertising/tracking pixels from Meta (Facebook), LinkedIn, and Google Tag Manager

Please refer to the "Cookie Policy" section below for more details on the type of cookies being used.

The Types of Information We Collect and Store
​We may collect personal information about you and store this information in connection with the provision of our services to you. Personal information may include:

Name, email address, mailing address, billing address, masked credit card information (for refunds), phone number, age, gender, job title, profession, date of account creation, date of account updates, IP address, time stamp, device type, operating system, browser, email open clicks, user ID, user behavior, login history, order details, location, shipping address, segmentation responses, webinar questions submitted, NPS score, testimonials (with authorization), and any other information you provide to us.

How We Use Your Personal Information
The above personal information may be used for the following purposes:

- To operate, improve, or promote our services
- To contact you when you have opted to receive emails
- To respond to your email inquiries
- To monitor and analyze trends such as purchase history, sales reports, behavior on the site, email clicks and opens
- To market our products and services through email marketing, advertising, including retargeting via Google, Facebook, and LinkedIn
- To perform accounting, administrative and legal tasks
- To process webinar registration and send access information
- To deliver purchased products and services
- To provide customer support
- To process payments and fulfill orders
- To grant access to digital content and software
- To ship physical products
- To send product updates, bonuses, and promotional offers via SMS and WhatsApp
- To provide customer support and consultations via SMS and WhatsApp
- To send event invitations and educational content via SMS and WhatsApp

Who Has Access to Your Data Within Our Organization
Within our Organization, access to your data is limited to those persons who require access in order to provide you with the products and services, to contact you, and to respond to your inquiries. Those staff members may be on teams such as marketing, events, development, executive, and customer support. Employees only have access to data that is relevant to their team, on a "need to know" basis.

Who We Share Your Data With Outside of Our Organization, and Why
Service Providers
We may use service providers for operating and improving the Site, to assist with certain functions, such as payment processing, email transmission, data hosting, managing our ads, third-party solutions for marketing and analytics, and some aspects of our technical and customer support. These service providers include:

Stripe (payment processing)
GoHighLevel (email marketing and CRM)
SMS/WhatsApp service providers (for customer communications and support)
ClickFunnels and Amazon Web Services (website hosting)
Zoom (webinar hosting)
Facebook Pixel, Google Tag Manager, Wicked Reports (analytics and tracking)
Circle (community platform)
Meta, LinkedIn (advertising platforms)

We take measures to ensure that these service providers access, process, and store information about you only for the purposes we authorize.

Authorities
We may access, preserve, and disclose information about you to third parties, including the content of messages, if we believe disclosure is in accordance with, or required by, applicable law, regulation, legal process, or audits. We may also disclose information about you if we believe that your actions are inconsistent with our Terms and Conditions or related guidelines and policies, or if necessary to protect the rights, property, or safety of, or prevent fraud or abuse of, Company or others.

Transfer of Business
If we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, personal information could be one of the assets transferred to or acquired by a third party.

International Data Transfers
Multiplai Tech is based in the Philippines. However, we use service providers and platforms that may store and process data in various countries, including the United States and other jurisdictions. If you are accessing our services from the European Union, United Kingdom, or other regions with data protection laws, please note that your information may be transferred to, stored, and processed in countries that may not have the same data protection laws as your jurisdiction. By using our services, you consent to the transfer of your information to countries outside your country of residence.

Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

General Retention: We typically retain personal information for active customers as long as your account is active or as needed to provide services, and for inactive users up to 3 years from your last interaction with us.

Specific Retention Periods:
- Transaction records: Retained for tax and accounting purposes (typically 7 years)
- Marketing communications: Until you unsubscribe or request deletion
- Analytics data: May be anonymized and retained indefinitely for statistical purposes

You may request deletion of your information at any time by contacting matt@multiplaiacademy.com, subject to certain legal exceptions.

Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:

Access and Correction
You have the right to access and update your personal information. You can update certain information through your account settings or by contacting us at matt@multiplaiacademy.com.

Deletion
You have the right to request deletion of your personal information. To request deletion, contact matt@multiplaiacademy.com. Please note that we may retain certain information as required by law or for legitimate business purposes.

Opt-Out of Marketing Communications
You can opt out of receiving marketing emails by clicking the "unsubscribe" link in any marketing email or contacting us at matt@multiplaiacademy.com. Please note that even if you opt out of marketing communications, you will still receive transactional emails related to your purchases and account.

You can opt out of receiving SMS and WhatsApp messages at any time by replying STOP to any message you receive. You may also contact us at matt@multiplaiacademy.com to request removal from SMS/WhatsApp communications. Please note that even if you opt out of promotional SMS/WhatsApp messages, you may still receive transactional messages related to your purchases and account access.

Cookie Preferences
You can control cookies through your browser settings. Most browsers allow you to view and delete cookies, block third-party cookies, block all cookies, or receive notifications when cookies are set. Please note that blocking or deleting cookies may impact your experience on our website and limit functionality.

Advertising Choices
You can opt out of targeted advertising by visiting Facebook Ad Preferences, Google Ads Settings, LinkedIn Ad Settings, or industry opt-out tools at www.aboutads.info or www.youronlinechoices.eu.

Rights for EU, UK, and California Residents

GDPR Rights (EU and UK Residents)
If you are located in the European Union or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR):

- Right to access: Request a copy of your personal data
- Right to rectification: Request correction of inaccurate data
- Right to erasure: Request deletion of your data ("right to be forgotten")
- Right to restrict processing: Request limitation of how we use your data
- Right to data portability: Request transfer of your data to another service
- Right to object: Object to our processing of your data for certain purposes
- Right to withdraw consent: Withdraw consent where we rely on consent as legal basis

Legal Basis for Processing: We process your personal data based on contract performance (to provide services), legitimate interests (for business operations and improvements), consent (for marketing and certain tracking), and legal obligations (to comply with laws).

To exercise these rights, contact matt@multiplaiacademy.com with the subject line "GDPR Data Subject Request." We will respond within one month. You also have the right to lodge a complaint with your local supervisory authority.

CCPA Rights (California Residents)
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

Categories of Information We Collect:
- Identifiers: name, email, phone number (SMS/WhatsApp), IP address
- Payment Information: masked credit card info, billing address
- Protected Classifications: age, gender (if provided)
- Professional Information: job title, company
- Voluntary Information: survey responses, preferences
- Internet Activity: browsing behavior, pages viewed, clicks
- Geolocation: general location from IP address
- Inferences: preferences, characteristics, interests

Your Rights Under CCPA:
- Right to know: Request disclosure of personal information we collect
- Right to delete: Request deletion of your personal information
- Right to opt-out: Opt out of the "sale" of your personal information (Note: We do not sell personal information)
- Right to non-discrimination: Not receive discriminatory treatment for exercising privacy rights
- Right to correct: Request correction of inaccurate personal information

To exercise your CCPA rights, contact matt@multiplaiacademy.com with the subject line "CCPA Data Subject Request." We will respond within 45 days. You may submit such a request up to twice per year at no charge.

Sale of Personal Information: We do not sell personal information. However, our use of certain advertising technologies may be considered a "sale" under CCPA's broad definition. You can opt out through cookie preferences or by contacting matt@multiplaiacademy.com.

Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption of sensitive data in transit (SSL/TLS), secure payment processing through PCI-compliant providers, access controls and authentication, and regular security assessments.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at matt@multiplaiacademy.com, and we will delete such information.
California residents under 18 who are registered users may request removal of content they have publicly posted by contacting matt@multiplaiacademy.com with the email address associated with your account.

Third-Party Links and Services
Our website may contain links to third-party websites, services, and applications (including Zoom, Stripe, Circle, and others). We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Cookie Policy
Types of Cookies We Use
Our website uses cookies and similar technologies, managed through Cookiebot by Usercentrics, to ensure proper functionality and provide analytics and marketing services. Depending on your consent, the following categories may be active:

Essential Cookies: Required for website functionality - session management, security features, load balancing.
Analytics Cookies: Help us understand how visitors use our website - Google Tag Manager, ClickFunnels analytics, Wicked Reports.
Marketing Cookies: Used for advertising and tracking conversions - Meta Pixel (Facebook/Instagram), LinkedIn Insight Tag, Google Ads tracking.
Preference Cookies: Remember your settings and preferences.

Third-Party Tracking
We use third-party tracking technologies including Meta Pixel (tracks conversions and builds custom audiences for Facebook/Instagram ads), LinkedIn Insight Tag (tracks conversions and enables LinkedIn ad targeting), and Google Tag Manager (manages multiple tracking tags). These technologies may track your activity across websites and over time.

Managing Cookies
You can manage cookies through your browser settings or third-party opt-out tools at aboutads.info or youronlinechoices.eu. Platform-specific advertising preferences are also available on Facebook, Google, and LinkedIn.

Do Not Track Policy
Our Site does not respond to Do Not Track signals. However, some third-party websites do keep track of your browsing activities. If you are visiting such websites, you can set your preferences in your web browser to inform websites that you do not want to be tracked.

Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. If we make any material changes to the Policy, we will endeavor to provide appropriate notice. You are advised to review this Privacy Policy periodically for any changes.

Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us
If you have any questions about this Privacy Policy, you can contact us:
By email: matt@multiplaiacademy.com

For GDPR Requests (EU/UK residents): Email matt@multiplaiacademy.com with subject line "GDPR Data Subject Request"

For CCPA Requests (California residents): Email matt@multiplaiacademy.com with subject line "CCPA Data Subject Request"

Last Updated: November 12, 2025
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